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Last updated 1 October 2026
These terms set out how Elsworth Jewellers Ltd accepts orders, takes payment and delivers your pieces. By shopping with us you agree to them.
Elsworth Jewellers Ltd is registered in England and Wales, with its workshop at 14 Caxton Row, Jewellery Quarter, Birmingham B18 6NF.
Prices are shown in pounds sterling and include VAT. We may change prices, but never after you have placed an order.
An order is accepted when we confirm it by email. If we cannot make a piece, or a stone is no longer available, we will contact you and refund any payment in full.
Engraved and made-to-order pieces are produced to the specification you choose, so please check your options and your engraving text carefully before you confirm.
These pieces are final sale and cannot be returned, as set out in our delivery and returns policy.
Every piece carries our lifetime guarantee against manufacturing faults. The guarantee does not cover accidental damage, normal wear or work carried out by another jeweller.
Nothing in these terms affects your statutory rights as a consumer, and these terms are governed by the law of England and Wales.