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Last updated 1 October 2026
We collect the information we need to process your order and look after your account, such as your name, address, email, phone number and order history.
When you subscribe to the Elsworth list or book an appointment we also hold the details you give us, so that we can write to you and prepare for your visit.
We use your information to take payment, deliver your order, provide the guarantee and answer your questions. With your consent we send occasional news about new collections and private viewings.
We never sell your data. We share it only with the couriers, payment providers and service partners that help us complete your order, and only as far as they need it.
We keep order records for as long as we need them for tax, accounting and the lifetime guarantee. Marketing details are kept until you unsubscribe.
You can ask to see, correct or delete the information we hold about you, or ask us to stop using it for marketing, at any time. Write to Elsworth Jewellers Ltd, 14 Caxton Row, Jewellery Quarter, Birmingham B18 6NF or email hello@elsworthjewellers.co.uk.
If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office.
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